Shipping & Delivery
How long does delivery take?
3-10 business days.
Once your order has dispatched, you will receive a Shipping Confirmation email which will have the name of the courier company via which your order has been dispatched along with the Tracking ID that you can use to track you order at every step as it reaches you.
Sometimes, there can be a delay in the delivery due to unavoidable circumstances which include:
Network issues
Unexpected weather conditions
Riots, etc.
Unlocatable or Incomplete address (In such cases, it would be advisable for you to contact the courier company and let them know of your complete address or any landmarks to easily trace your address.)
What countries do you ship to?
US only.
We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Cancelling Orders
If you want to cancel the order. Please email support@sentank.com with ‘ CANCELATION OF ORDER’ as the subject.
Refusing Delivery, Unclaimed Orders, Incorrect Address
If you refuse your order upon delivery, or no-one was available to accept your order despite multiple delivery attempts, or your order is left unclaimed at the shipping courier, your order will be returned to our warehouse and you may incur a re-shipping fee.
What are the shipping charges?
Free
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
To report any issues with your order, please email customer service support@sentank.com with photos of the issue for reference.